The buffet is good despite issues we had on payment side and service is good in that facility. Food outlets are hit and miss, we tried 5, service in some leaves a lot to be desired but maybe down to volume of people in the hotel.

The security staff and general staff good and positive when asking for directions and help. went to breakfast next day said no you have to pay again - did so - checked again with reception and service line said would come back to me - 5 calls later no response, so never bothered with breakfast again just for need of lack of hassle On the positive rooms are good, room service food and room cleaning are excellent. Came down to reception said no that not the case, went back to room, had call said must pay, went down again said no dont have to, had call again said have to - came to room and paid. all went well then advised for two people had to pay extra for breakfast. We look forward to coming back in the future.įirst stay in the hotel - airport collection good and met at arrival and in room check in. The pool was impressive, the fountains were delightful, and Cove Manila had great energy. The security staff around the halls was polite and helpful. Housekeeping was quick to respond to any room concerns. It was a simple question with a simple answer, but information got it wrong.

The very next day, on arriving at the restaurant, the hostess takes one look at our girl, asks us her age, and informs us that children 5 and under eat for free. She called back after 10 minutes informing us that she checked, and we would have to pay for our child's breakfast. The person did not know the answer but said she'd call us back to let us know. We inquired if our 4 year old could join us for our included breakfast buffet at Medley. Minutes passed, and several other guests who arrived in cars that came after us and went in front of our car were attended to with trolleys before we were. On arriving, we were told to wait a while for a trolley. Service was mostly polite, though not exceptionally warm. Both the check-in and check-out processes were smooth. The in-room jacuzzi was fun for my young child. Got a huge room upgrade to a Premium Suite, the room was huge and impressive with a walk in closet and a separate dining room/bar area.

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